Malaysian Passport Renewal at UTC Pudu Sentral, Kuala Lumpur

Saturday, 25.08.2018

0600: Left the house
0610: Parked near the MRT station
0620: Took the MRT
0635: Arrived at Merdeka MRT station
0645: Arrived at UTC Pudu Sentral. 30-40 people ahead of me in the queue.

0650: Doors open. We get to sit on the chairs for waiting. Everyone sits in sequence. Lights are still off, so we have to sit in the darkness. I read a notice on the wall and it says the office opens at 0830. 

0700: Lights just turned on, now everyone can read.

 

0740: 100+ people waiting. Only the first 50 or so have the privilege to sit. The rest gotta stand at least an hour. Security uncle tells me later that the normal crowd at weekends is like this. Lots of families with kids. Not many senior citizens for now. I remember that my parents went on a working day and reached there around 8 am or so. For them it was still okay, but they qualify for the seniors lane so they get priority service.  

 

0825: Five minutes to opening time. I estimate 300+ people here. Imagine 250+ people standing for more than an hour before the doors open. Even after that they would need to continue standing for at least another 30 minutes before they can get a number. 

0830: Doors open! Senior citizens (age 60 and above) go in first. They get numbers starting with 2001. They only need to pay RM100/= for a five-year passport compared to us who have to pay RM200/=.
0850: I got No. 1025. Now serving No. 1005.

0905: Serving 1007 and 2004. Super slow ... Now moving a bit faster. If got kids, takes longer. Or if got people do passport first time.

0945: My number got called. Thumbprint, take photo, check details, sign. Now waiting to pay $. Depending on your luck, the immigration officer could be chatty or straight to the point. Mine was nice, just a few routine questions (Marital status? Address? Phone number? Same as before?) and that's it. At another booth I saw another officer ask a kid "What's your name, where do you go to school, what's your friend's name, where are you going, Korea?" For a young teenager, the questions were "What's your identity card number, etc."

 

1020: Still waiting to pay. Number 1280 just given out at the counter.

1030: Paid RM200/=, got back my identity card & payment receipt, passport ready in half an hour. So gonna wait till 1100.

 

1110: Passport collected. Everything okay. Done! Yippee! Yoohoo! See you (UTC) in four and a half years' time.

Takeaway: Best to go on a working day during non-school holidays. Weekend plus school holiday means super crowded. On such days, numbers run out around 1030. Security guard uncle told me that only 300-400 numbers are given out on any one day. So if you're late, come again another day. And when you come, please come before 6:45 am if you want to sit down. I was lucky. All the best in your passport renewal or new passport application! 

P.S.: Renewals are the most straightforward. All you need is your old passport, your identity card, RM200/= cash and yourself. That's it. No forms to fill in, no photos to bring along because they take your photo there and then. Oh yeah, very important, no contact lenses allowed because they want the photograph to capture your iris. So wear spectacles for that day if you're a contact lens wearer because you just need to take off the specs while being photographed. Also wear a dark coloured shirt so there's contrast with your face, but no worries they have jackets ready for wearing.